At MJK Official, we value customer satisfaction and aim to provide a seamless shopping experience for our digital products. Please read our Cancellation Policy carefully to understand the terms and conditions related to cancellations.
1. Cancellation Period
You can request a cancellation of your purchase within 3 days of the transaction date. When the transaction is confirmed, your cancellation period will start. Cancellations will not be processed after this period.
2. Eligibility for Cancellation
Cancellations apply only under the following conditions:
- The product has not been downloaded or accessed.
- The cancellation request is made within the specified 3-day period.
3. Non-Refundable Products
Certain products are non-refundable and non-cancellable, including but not limited to:
- Products with instant access/download.
- Subscription-based services after usage.
- Products purchased during special promotions or sales.
4. How to Request a Cancellation
To request a cancellation:
- Contact our customer support team via [Insert Contact Email or Form Link].
- Provide your order details, including the transaction ID and product name.
- Clearly state your reason for the cancellation request.
5. Processing Time
Upon receiving your cancellation request, we will review it and notify you of the outcome within 2 business days. If approved, you will receive a confirmation, and any applicable refund will be processed to your original payment method.
6. Refund Policy
Refunds, if applicable, will only be issued for cancellations approved within the policy guidelines. The refund process may take 5-7 business days depending on your payment provider.
7. Changes to the Cancellation Policy
MJK Official reserves the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or require assistance, please contact our support team at [Insert Contact Email or Phone Number].
Thank you for choosing MJK Official!
